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The Machester Project

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Product summary

Eastserve Boolet - Click for larger imageEast Manchester is a large working class inner-city area close to the city centre. It consists of three local areas; Beswick, Clayton and Openshaw. The area has a population of 11,231 and contains 4,500 households. 80% of residents live in houses and the majority of the remainder low-rise flats. Almost 40% of the housing stock is council owned. The area suffers from a complex and inter-related range of issues including high crime levels, low educational attainment, poor health and a lack of local facilities and is ranked in the lower quartile in the National Index of Deprivation.

The area is benefiting from major regeneration activity, as one of 38 New Deal for Communities (NDC) areas. As well as the New Deal for Communities programme, there are several area based initiatives, including an Education Action Zone and a Sports Action Zone. These different initiatives have different boundaries and varying life-spans.

The NDC partnership developed the bid for WuC funding in November 2000 and the East Manchester WuC project was established with the support of staff from the Education Action Zone. There was already considerable investment in community facilities for information technology in the area through, for example, the development of 10 UK Online centres.

A pilot project (Eastserve1) was at implementation stage as the WuC bid was being developed as part of the City Council's e-government development. Eastserve1 aimed to provide 10 community based access points and 450 homes with Internet access in the East Manchester area. With DfES funding the new WuC project was co-located within the East Manchester NDC office and the expanded project became known locally as 'EastServe2'.

The Eastserve WuC project has a number of partners including the East Manchester Residents' Forum, Manchester City Council, New East Manchester Ltd, East Manchester Education Action Zone (EAZ).

A steering group for EastServe 2 was established including partners with particular interests in ICT, education and local area regeneration. The steering group for the WuC met approximately every six weeks. It operates as both the project board for EastServe and as the organisation which runs Network East Manchester and is concerned with connectivity in the area. It received updates on progress and guides the development of the project.

New East Manchester played a key role in bringing partners together. All the major organisations operating in the area, including the area-based bodies, are represented on the Steering Group. A range of organisations not identified as partners in the bid have also been involved in the development and implementation of the project. These include the Regional Development Agency (GONW), MANCAT (the local technology college), Manchester Community and Information Network (MCIN) and English Partnerships. An intermediate labour market organisation Information Technology East Manchester ITEM was also represented.

The project employs 11 staff, including management, content management and technical support staff.

About 3,500 households have had cost subsidised personal computers installed and assistance with the cost of the equipment was provided by the services of the local credit union. Over 1,500 residents have received training through a 3 hour introductory course delivered in a variety of venues in the local community.

In terms of future sustainability, Manchester City Council will remain a major partner organisation of any successor body to WuC. A new Director for Eastserve was appointed to oversee further development of the project and funds are in place to sustain the project until 2004. The project is working to the ICT strategy developed by Network East Manchester, which has the principle aim of providing free, high speed access to local services.

Building on the wireless system for Broadband access to the internet put in place by Eastserve, it is anticipated that the project will extend the capability of the existing wireless network facilities to support up to 10,000 residents across Manchester.

 
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